Thank you for visiting and shopping with Cousin Chaos.
These policies explain how our shop works, how products are delivered, and what you can expect when you order from us.
By purchasing from our site, you agree to the terms outlined below.
1. Terms & Conditions
These Terms & Conditions apply to all orders placed on cousinchaos.com.
We reserve the right to update or change these terms at any time. The version posted on this page is the most current.
Products
We offer both digital and physical products.
Descriptions, photos, and details are provided to help you make informed decisions.
Colors may appear slightly different depending on screens or lighting.
Pricing
All prices are listed in U.S. dollars.
Prices may change, but the price at checkout is the price you will pay.
Payments
We accept credit/debit cards through Stripe.
Stripe processes your payment securely; we do not store your full card information.
By checking out, you confirm that:
You are authorized to use the payment method
Your information is accurate
You consent to Stripe processing your payment
Customer Accounts (Optional)
You may create an account to save your details and access past orders.
You are responsible for keeping your login information secure.
2. Refund & Return Policy
Digital Products
All digital product sales are final and non-refundable.
Because downloads are instantly delivered, they cannot be returned.
If you experience issues accessing a file, contact us and we’ll assist you.
Physical Products
Eligibility for refunds or replacements depends on the situation (for example: damaged or incorrect items).
Please contact us within 7 days of delivery with your order number and photos, and we’ll review your request.
We do not accept returns for:
Items damaged by the customer
Items returned without prior approval
Normal wear or use
“Change of mind” reasons (unless stated otherwise)
Customers are responsible for return shipping unless the return is due to our error.
3. Shipping Policy
Processing Times
Processing times vary by product and are listed on each product page.
Orders do not ship on weekends or holidays.
Delivery
Shipping times depend on the carrier and your location.
Once a package leaves our hands, delays are outside of our control.
We are not responsible for:
Incorrect addresses entered at checkout
Lost or stolen packages
Carrier delays
(Though we’ll always help you contact the carrier.)
Shipping Costs
Shipping costs are calculated at checkout based on your location, carrier, and order weight.
4. Cookie Policy
We use cookies to help our website function properly and improve your experience.
Cookies help with:
Remembering items in your cart
Keeping you logged in (if you create an account)
Basic analytics
Improving site performance
You can disable cookies in your browser settings, but some features may not work as expected.
5. Digital Product License (Personal Use)
All digital products sold by Cousin Chaos — including PDFs, PNGs, JPGs, ZIP files, worksheets, templates, or printable files — are for personal use only, unless stated otherwise.
You may:
Print and use the files for your personal projects
Save the files on your personal device
Use them as intended in your home, planner, or personal space
You may NOT:
Resell, share, or redistribute the files
Upload the files to any website, shared drive, or marketplace
Modify and claim the designs as your own
Use the designs for commercial purposes (unless a product includes a specific commercial-use license)
If you need extended or commercial licensing for a specific product, contact us directly.
6. Limitation of Liability
By using this site and purchasing our products, you agree that Cousin Chaos is not responsible for:
Loss or damages due to use of our products
Download issues related to your device or software
Delays beyond our control
Misuse of digital or physical items
Use products at your own discretion.
7. Contact Us
If you have questions about an order or these policies, please use the form on our Contact Us page.
We’re always happy to help.
Last updated: November 15, 2025